We're very sorry for any challenges you experienced on your way to tour. We understand flight disruptions can be frustrating! If an unforeseen disruption caused you to miss the group airport transfer, you may need to make your own way to the hotel. Rest assured, we're here to help!
If your flight is delayed, please follow these steps:
- Message your Tour Director in the EF Adventures app to inform them about your flight delay. Learn how to contact your Tour Director.
- Call our 24/7 On-Tour Support Team at +1-617-619-1311 so we can advise on the next steps and what to expect once you land at your arrival airport.
Once notified, we'll do our best to rearrange a transfer to accommodate your new arrival time. However, due to various factors such as timing and availability, this may not always be possible. EF Adventures transfers are arranged well in advance to ensure availability and are based on originally scheduled flight times. As a result, rescheduling transfers on the day of arrival is more challenging and cannot be guaranteed.
Transferring to the hotel independently
While we review your situation, please read our article about getting to the hotel independently in the event we do ask you to make your own way to the hotel.