On-tour support

Arrival day

• What to know about the EU Entry/Exit System (EES)
• Landing at the airport
• You missed your transfer, now what?
• Transferring to the hotel independently

Traveling to and from tour

• Guidance for U.S. re-entry following your tour
• Delayed and lost baggage
• Flight delays and cancelations

Unexpected issue no tour

• How we manage on-tour issues

Changes on tour

• On-tour flight requests
• Tour interruption (leaving tour early)

Contacting on-tour support

• How to contact On-Tour Support