The following information only applies to U.S. travelers.
EF Adventures Trip Protection plans include coverage for Tour Cancellation & Interruption, Travel & Baggage Delay, Accident & Sickness, and Baggage & Personal Effects. This article covers where to access policy details and how to file a claim.
Reviewing policy details
For a full and detailed explanation of insurance benefits, provisions, and exclusions from which claims are processed and coverage determinations made, please refer to the official plan document available at Risk Strategies Travel.
To find your insurance details including certificate number, policy ID, and coverage dates please follow the steps below:
- Open the EF Adventures app and navigate to your tour page.
- Scroll down until you see the Travel Protection section.
- Under your name, tap View Letter to open your Proof of Insurance Letter.
For more detailed instructions, please review our Proof of insurance walkthrough guide.
Filing an insurance claim
Please note you have 90 days from date of incident to file a claim.
Please note for any insurance claim related questions, it is best to contact the insurance provider directly using the resources and contact information below:
- Online Claim Portal myclaimsagent.com/EFTravelerLogin
- Insurance FAQ & Contact Information (For assistance in filing your claim please contact the insurance company directly)
For insurance plan and coverage questions or assistance with filing your claim online:
- Insurance program manager can be reached 877-974-7462, ext. 321 or insurance@riskstrategiestravel.com
- Insurance claim portal step-by-step guide can be reviewed HERE
- If you experience any technical issues using the Self-Service Portal, please email: Affinity_Support@us.crawco.com
- Note: Filing a claim is best supported through Chrome or Firefox browser
For claims that are already in progress and questions about claim status:
- Claims administrator can be reached 1-877-314-1193 or email eftoursclaims@choosebroadspire.com