We understand plans can change, so we have many options available to help you adjust your tour and travel arrangements.
- Reschedule your tour: To avoid cancellation fees, consider rebooking to a new tour or date. You can either rebook to a new date of the same tour or to a different tour entirely. Rebooking fees may apply. If you're interested in rescheduling your tour, please send us a message.
- Put your reservation on hold: Need more time to decide if you want to rebook or cancel? We can remove you from your current tour and freeze your account and all funds paid for 90 days. At any point within that timeframe you can get in touch with us to rebook or withdraw your reservation. Please note that this option may not be available if you're past the Tour Finalization Date. Please send us a message to confirm your eligibility for this option.
- Not sure what to do next? We recognize a change in plans can be stressful. If you'd like us to review all the options available to you, please send us a message and we'd be happy to help you choose the best way to proceed given your unique situation.
Cancellation policy
During the Fully Refundable Booking Period, you can cancel your reservation and receive a full refund to your original form of payment. Provided it’s before the Tour Finalization Date, free cancellation is available for up to:
- 30 days after booking for travelers who enroll in AutoPay
- 30 days after booking for travelers who pay in full at the time of booking
- 72 hours after for all other travelers
After your Fully Refundable Booking Period ends, several options for changing or canceling your reservation are available. If you purchased AnyReason Protection for your tour, you’ll receive a future travel voucher for the amount of any cancellation fees and will be refunded the remaining balance of what you paid, less the cost of your travel protection package.
What is Tour Finalization Date?
That’s when we have everything confirmed on our end—it’s an important deadline to remember as you’re getting ready to go! The Tour Finalization Date is 100 days before the first day of your tour.
Cancellation fees
Cancellation fees are calculated using the number of days prior to your tour's departure date. These fees are per person and include the non-refundable reservation fee of $500
- More than 100 days prior to departure: Non-refundable deposit ($500) will be retained.
- 100-61 days prior to departure: 30% of Trip Cost
- 60-31 days prior to departure: 50% of Trip Cost
- 30-0 days prior to departure: No Refund
For full details about our cancellation policy, please review our Terms & Conditions.
How to cancel your tour
Please contact us if you'd like to cancel your tour. We'll answer any questions you have about our cancellation policy and review the best option for you.
For time-sensitive reservation changes, please give our Traveler Support Team a call at 617-619-1825. For non-urgent requests, send us a message and we'll be in touch.
Learn more about rescheduling your tour.