Getting sick on tour
If you become ill while on tour, our team is here to support you. Please follow these steps:
- Inform your Tour Director: Let your Tour Director know about your illness as soon as possible.
- Contact our 24/7 On-Tour Support Team: Call us at +1-617-619-1311. We’ll support you throughout the recovery process, providing guidance on how to navigate local or CDC requirements, as well as how to file an insurance claim when necessary.
Isolation and costs
Isolation and exposure precautions
EF Adventures follows the guidance of any local health authorities, as well as that of the U.S. Centers for Disease Control and Prevention (CDC), which includes recommendations for isolation and exposure precautions for certain illnesses and symptoms.
If an ill traveler is experiencing symptoms outlined in the CDC guidance, such as a fever, they may be required to take certain precautions, such as separating from the group or wearing a mask and maintaining distance to prevent spreading the illness to others. Travelers who are feeling unwell should keep their Tour Director informed and follow the instructions of the EF Adventures On-Tour Support Team.
Costs
Travelers are responsible for any costs associated with isolation. Those who have purchased a Travel Protection plan can contact the claims administrator to seek reimbursement for these expenses.
Filing an insurance claim
We strongly recommend purchasing a Travel Protection plan to help cover costs if you need to cancel or interrupt your tour due to an unexpected illness. All travelers must work directly with the insurance company and provide required documentation, such as a doctor’s note. Please note that EF Adventures cannot guarantee the approval of any insurance claim. Learn how to file an insurance claim.
COVID-19 information
U.S. and Canadian authorities classify COVID-19 alongside other communicable respiratory illnesses, such as the flu, common cold, and RSV. Therefore, diagnosis of COVID-19 is treated like any other medical condition and is subject to standard cancellation policies and insurance coverage terms.
Vaccination and testing
EF Adventures does not require travelers to be vaccinated against COVID-19 or take a COVID-19 test before departure to join an EF Adventures tour. However, participants must still comply with any destination-specific vaccination and testing requirements, if applicable. To check if there are entry requirements for your destinations, visit the U.S. Department of State’s website or the Government of Canada’s website and enter each country you’ll be visiting during your tour in the search bar.