EF Adventures tours are active at their core—they include considerable walking, biking, hiking, and other activities on uneven terrains, which may pose difficulties for travelers with physical limitations. We're happy to review what you can expect regarding pace and accessibility during your specific itinerary. You can also learn more about your tour's activity level here.
Please inform us about any health conditions or considerations when you book your tour or by sharing "health notes" with us in your online account or mobile app.
What are "health notes," and why are they required?
"Health notes" is a section in your online account and mobile app where you can enter information about dietary needs, medical conditions, and mobility considerations. Knowing this information in advance helps us prepare travelers for their tour and confirm that they're booked on an itinerary that can accommodate their needs. We can review what health or mobility-related requests can be reasonably arranged on tour and share what special requirements cannot be fulfilled.
Adding health notes and keeping them updated
If you haven't already, please note any health or mobility-related concerns in your online account or mobile app as soon as possible. Also, if any changes need to be made to your health notes after you submit them, please follow the same steps to update your account with the most relevant information.
We have a team dedicated to reviewing all health notes submitted by travelers. If they believe an additional conversation would be beneficial or more information is required to look into a request, they'll reach out by email. If you'd like to discuss any aspects of your health or mobility on tour, please call (617) 619-1679 to speak to a Tour Consultant.
Health information we should be made aware of
If any of the following topics apply to you, please leave detailed information in your health notes.
- Mobility concerns: We're happy to review what you can expect regarding pace and accessibility during your specific itinerary.
- Assisted listening devices: If you use an assisted listening device, such as a hearing aid or cochlear implant, EF Adventures may be able to provide you with an assistive headset.
- Refrigerated medicine: If you're bringing medicine that needs to be refrigerated, such as insulin, leave a note in health notes.
- Dietary requirements: Indicate if you have any food allergies, needs, or preferences. Please clearly note if something is an allergy or a personal choice.
- Service animals: Due to the nature of adventure travel, we cannot accommodate service animals on most tours. If you're concerned about traveling without your service animal, please send us a message.
What to expect on tour
Luggage & transportation
- Travelers should feel comfortable regularly getting on and off the bus without assistance, and independently lifting and transporting all their luggage. Please note that porterage isn't always available at hotels and is never included for train and ferry transfers.
Tour pace & activity level
- Travelers are expected to keep up with their group and move at a pace that respects their Tour Director, fellow tourmates, and the timing of scheduled activities.
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We've categorized our trips into five physical activity levels, ranging from Leisurely to Advanced, based on the duration, elevation, terrain, and general intensity of included activities. That way you can choose the adventure that matches your fitness level and preferences. We know every traveler is unique, so you have the flexibility to tailor your day to suit your energy and interests—opt out of a bike ride to explore a village or get a massage, pick an e-bike for your tour, or cut a hike short when you need a break.
Itinerary adjustments
- Travelers are responsible for any costs associated with modifying their itinerary due to health or mobility reasons. For example, taking a taxi back to the hotel rather than walking with the group.
- EF Adventures is unable to reimburse travelers who sit out of activities due to health or mobility reasons.
Dedicated assistance
- Travelers requiring specialized assistance must travel with a designated companion capable of helping them.
- Tour Directors, drivers, local guides, and other travelers cannot provide ongoing, individualized assistance (physical support or luggage handling) to any one traveler.
EF Adventures reserves the right to decline or remove tour participants who are unable or unwilling to meet these expectations, as this could negatively impact the tour experience of other travelers.
If you'd like to discuss any of the content mentioned in this article, please send us a message, and a specialist will contact you. We'll also contact you should we have questions or comments about the health information you share with us.